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Privacy Policy

Last Updated: 04 August 2025

Merana Aboriginal Community Association for the Hawkesbury Inc. ("Merana", "we", "us", "our") is committed to protecting your privacy and keeping your personal information safe, secure, and handled with care. We acknowledge the importance of cultural safety and community trust, and we respect the privacy of all individuals who engage with our programs, services, and website.

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1. What Personal Information We Collect

We may collect the following information when you interact with our website or services:

  • Name and contact details (email, phone number, address)

  • Information you provide when registering for programs, events, or training

  • Donation/payment information (only via secure third-party processors)

  • Details about your engagement with our programs or services

  • Any messages or feedback you submit through forms or contact pages

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2. How We Collect It

We collect information in a few ways:

  • Through forms on our website (e.g. event RSVP, registration, contact)

  • Over the phone or via email

  • In-person sign-up sheets at events

  • Through third-party tools used on our website (e.g. Wix, Stripe, PayPal)

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3. Why We Collect Your Information

We collect and use your personal information to:

  • Register you for programs, workshops, and events

  • Contact you with updates, changes, or reminders

  • Respond to enquiries or provide support

  • Process and acknowledge donations

  • Improve our website and community offerings

  • Send occasional emails or newsletters (you can opt out anytime)

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4. How We Keep It Safe

  • Your data is stored securely using Wix’s website infrastructure and tools.

  • Access to personal data is limited to authorised Merana staff only.

  • We do not sell, rent, or share your personal information with third parties unless required by law.

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5. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request corrections if your details are inaccurate

  • Withdraw consent for us to contact you

  • Request deletion of your information, where lawful

To request access or changes, please contact us directly at the details below.

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6. Third-Party Services

We use trusted third-party platforms to manage parts of our website and communication. These may include:

  • Wix (website and data collection)

  • Wix Bookings (for scheduling)

  • Stripe / PayPal (for processing donations)

  • Wix Email Campaigns (for newsletters)

These providers have their own privacy policies and comply with Australian or international data standards.

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7. Website Analytics & Cookies

Our website may use cookies or analytics to improve functionality and understand how people engage with our content. You can adjust your browser settings to block cookies at any time.

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8. Policy Updates

We may occasionally update this Privacy Policy to reflect changes to the law or our practices. We’ll always publish the most recent version here.

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9. Contact Us

If you have any questions, concerns, or would like to make a privacy complaint, please get in touch:

Merana Aboriginal Community Association for the Hawkesbury Inc at admin@merana.org.au

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